Transportation Industry

Avoid Audits
If audited, timely Information – All of your results are stored electronically indefinitely.  If you need a random list for this quarter or three quarters ago along with who was tested or who was excused and why along with results or other drug and alcohol testing information, DSI can provide within minutes of your request. 

Exceptional & Timely Service
DSI Medical answers every call in person, real time every time.

Advanced Web Reporting Tool              
Ability to manage your entire drug and alcohol program from a secure, password protected web site.

Notification of a new RESULT is sent to you via email.

Notification of missing MRO filings sent to you via email
(DSI proactively retracts from collection site).

Opportunity to automatically and electronically select alternate random selections.

DSI can provide full log in and audit trail of user activity

Cost Savings
Most customers save in excess of ten percent (10%) when transitioning their drug testing services to DSI.

Additional savings are available through our value priced collection network.  DSI provides the tools to allow management and accountability of collection site utilization for each terminal.

Extensive Collection Network
After Hours Collection Network (24/7/365) – We can direct you to a collection site that offers after -hours collections or dispatch an on-site collector to a safe location where your employee is located.

Low cost collection network – Whether you are utilizing the 1,200 Patient Service Center Network or the 1,400 Preferred Collection Site Network, you will be experience much savings over the traditional third party collection sites and occupational clinics.  Additional 5,000 third party sites for your utilization.

DSI provides the tools to allow management and accountability of collection site utilization for each terminal.

Exceptional Turnaround Time (TAT)
DSI utilizes Quest Diagnostics 4,000 Couriers and 27 Quest Diagnostic’s owned fleet of jets to provide the optimal nationwide TAT of results for your donors and applicants.
DSI minimizes delays.  Are you tired of delays on TAT to find out the collection site hasn’t faxed the MRO copy?  At DSI, we provide a list of missing MRO copies to you daily and work closely with collection sites to retrieve missing copies to improve overall TAT.

Program Compliance under Federal Regulations
With DSI, you don’t need to keep up with all of the Federal Register changes.  We do that for you.  We communicate all changes to you.  Additionally, we are available to answer any questions that you have regarding federal and non-federal rules, regulations and other drug and alcohol testing matters.

Drug and Alcohol Policy Compliance
DSI assures compliance by providing policy development, guidance and support.  Whether you have no policy today or need to update your policy, DSI provides this as part of our overall service.

Post Accident and Cause Testing, Guidance and Support
It might be 2:00 a.m. or 2:00p.m., DSI is available to guide you and your organization through the complicated maze of Post Accident and Cause Testing scenarios. 

Human Resource, Labor and Regulatory Guidance Inclusive with testing
DSI Medical’s loyal client following (75% of the customer base has been with DSI for over a decade) is not solely based on DSI’s outstanding testing services and expeditious result turnaround. Also included in our services is our Director’s wealth of knowledge and experience in Human Recourses having served in the transportation industry as the  HR and Labor Director for twenty four years. His HR experience was highly concentrated in the area of employment litigation, and his labor background specialized in drug and alcohol testing specifically in drafting labor language, grievance and arbitration preparation, and drug and alcohol grievance adjudication. Also a s a DOT regulations expert, having been involved in the initial process emanating from Washington DC with the  drafting of 49 CFR Part 40 along with the August 2001 re-write we are able to provide detailed guidance or interpretation on the mandated regulations. We work with all six DOT operating administrations in addition to the NRC 10 CFR Part 26.

Accordingly, partnering with DSI Medical permits your Company to have an extension and adjunct to its Human Resources, Safety, Labor, and Risk departments.  The DSI Medical service assures that your Company’s regulatory responsibilities are in compliance, policy objectives are met, and risk and liability are mitigated.  Whether you are seeking help drafting a termination letter, preparing for an unemployment hearing, updating or modifying a policy, or negotiating a contractual labor agreement DSI Medical is available to facilitate the process.  All of the additional services are included in our client service agreement.
We go well beyond your typical TPA service with many “values added” services.

Unemployment challenge preparation
DSI Medical recognizes the challenges employers confront when dealing with unemployment claims when clear violations of the Company policy occur pertaining to drug and alcohol testing. At issue, is conveying to the hearing examiner or administrative law judge a clear, concise, and scientifically sound case demonstrating the unemployment of the claimant was in fact the result of the claimant’s actions and their clear violation of the company policy. DSI Medical facilitates that process by providing defensible documentation, position statements, and support to negate the ambiguity often introduced by the claimant and frequently entertained by the hearing examiner.

Our process educates the hearing examiner or administrative law judge rendering the decision. By substantiating the laboratory findings, validating the final medical review officer (MRO) ruling, and demonstrating clear Company policy violation, the official issuing a “benefits denied ruling” rest assured their decision is sound, defensible, and will withstand any challenges.     

Peace of mind
All too often our job responsibilities are vast and far reaching, “our plates are full” as they say; however, substance abuse testing need not be a source of worry and anxiety.  When you partner with DSI Medical we deliver with exceptional service and an array of ancillary services to make your job easier. Gone are the days reviewing pages and pages of regulations, no longer do you think “How do I handle this”? As a DSI client we are there to help, we provide the guidance and support that assures you’re making sound decisions and issuing clear Company directives.

Fast result turnaround, the DSI website for result retrieval and random selection review, collection site network that offers substantial savings, a skilled and knowledgeable staff immediately available by phone and e-mail, and guidance and support unparallel to industry standards. All are just some of the reasons that clients who partner with DSI stay with DSI.

Extremely knowledgeable staff with over 150 years industry experience
DSI Medical has a staff of knowledgeable, articulate, and problem solving team members with over 150 combined years experience in substance abuse testing. Most of the DSI team possess  between ten to twenty -five years of service.   We recognize your immediate need for a response, guidance / interpretation, or clearing a safety sensitive employee for hire. Our response is urgent.

We do not have an automated telephone system requiring endless prompts by you are client to get answers. Nor do we have a customer service pool of lower paid clerks who are unable to respond to your need, and instead transfer your call requiring repeating your request.

The DSI group of professionals answers your call, responds to your request, conferences a technical expert if necessary, or promptly returns your call following technical guidance.  Most importantly, we assure the client need is addressed and attended in an expeditious manner that is both timely and professional.  
With the continuing ever changing regulatory process (both State & Federal) your receiving comprehensive and current information is our goal. Our staff regularly trains and remains abreast of the industry changes and developments. Our expertise, takes the anxiety out of your testing program.

DSI Medical’s continued growth and success comes primarily from our present client recommendations, “word of mouth”, and a loyal client following that we do not take for granted.  We work hard every day recognizing your problem is our opportunity to demonstrate what we do with superiority; assure your Company’s testing program runs smoothly. Call us today let us show you our: “Commitment to Excellence”